User Guides
To empower you in the troubleshooting process
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An assortment of comprehensive guides to help you resolve a few common problems or help with the initial setup of your Kiwi Internet Services. At any point if you need any help don’t hesitate to contact us.
What Should I do Before I Swap my SIM
There are a couple of things we recommend you do before triggering your SIM swap
Wifi Calling with Kiwi Internet Mobile
Using WiFi for calls, texts and multimedia messages
Fax Mail Guide
A guide on how to send faxes and make changes in the VoIP Portal
Updating Email Account Settings in Mozilla Thunderbird
Applicable To
Windows / macOS users using Mozilla Thunderbird
Email accounts that cannot send or ...
Can I Keep my Current Voicemail Set Up?
Once you’ve swapped your SIM card, you’ll need to re-set up your voicemail
ADSL Connection
How to configure your new ADSL connection
Phones Compatible with VoLTE & WiFi Calling
Devices must be running the latest available software to support VoLTE Roaming
Jabra Wireless Headset
How to setup a Jabra Wireless Headset
Updating email account settings on a MacBook or iMac
Applicable To
macOS users using Apple Mail on a MacBook / iMac
Email accounts that cannot ...
Is there a New Number for Voicemails?
Yes, once you swap your SIM you’ll need to use 202 to access your voicemail
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