Support Your Way
Do you need support for your internet or VoIP setup? We have been providing support services to Kiwi organisations for over 20 years, and we can provide a wide range of support services and managed services to meet the requirements of your organisation.
Common issues are in our comprehensive guides, if you need an extra hand call or email in and we can troubleshoot the issues together.
$25.00 +GST Flat Fee Support
Configuration and set up of internet router/modem if not purchase through Kiwi Internet
Reconfiguration and set up for customers who have accidently reset their router
Internal Wi-fi configuration (self-service available)
Email set up on PC’s/laptops/mobile devices (self-services available)
Support for customers mail client e.g. Outlook, Mac Mail, Thunderbird… This is for non-Kiwi Internet server issues
Set up of spam reports
Set up of email forwarding (self-service available)
VoIP phone configuration (self-service available, per phone charge)
VoIP number porting (to retain an existing phone number / a per number charge)
VoIP portal set up with basic features to meet requirements provided
Support for any soft client issues
$150.00 +GST Flat Fee Support
Chorus No Fault Found Fee
If a customer requests that a Chorus technician goes on site to resolve a fault, but no fault was found that Chorus can resolve. This is a Chorus charge that is passed directly onto the customer. We therefore recommend all checks are completed fully before a Chorus technician is requested.
Loan of a test router/modem for a customer to check if their own router is faulty.
This does not apply if we have provided the router with the last 3 months. Courier charge of $15.00 is additional to the fee. The $150.00 fee will be refunded in full when the router is returned (in the same working order), or the customer can choose to keep the router and pay the difference.