VOIP Services
Get in Touch
Get in Touch
Give us a call on 0800 894 198 or fill out the contact form below:
Home »
Bundled Plans
Get the most out of Kiwi Internet with a VoIP and Internet bundle. If the bundles below don’t suit your needs – tell us what you need and we can work together to create a bundle plan specific to your requirements.
Home office
- UFB Fibre           50Mbps/10Mbps Plan
- Home Office Phone Line Includes PBX features & 2000 free local calling minutes
- Mobile Phone Plans Includes Unlimited Calls & Texts to AU + NZ & Unlimited Data with 8GB Fast data
Home Business
- UFB Fibre         300Mbps/100Mbps Plan
- Home Office Phone Line Includes PBX features & 2000 free local calling minutes
- Mobile Phone Plans Includes Unlimited Calls & Texts to AU + NZ & Unlimited Data with 8GB fast data allowance
Business
- UFB Fibre  1000Mbps/500Mbps Plan
- Unlimited Data with no data caps
- 3X Office Phone Lines Includes PBX features and 2000 free local calling minutes
- Contact us to discuss adding our mobile plans to your bundles
Hyperfibre
- UFB Fibre     2000Mbps/2000Mbps Plan
- Unlimited Data with no data caps
- 3X Office Phone Lines Includes PBX features and 2000 free local calling minutes
- Contact us to discuss adding our mobile plans to your bundles
Bundles can be customised to include additional features:
- Add Microsoft 365 (price on request and dependent on plan)
- Add Anti-virus / Anti-malware $6 per workstation per month
- Add 60 minutes worth of remote support for $95 +GST per month
- Add Off-Site data backup up to 100GB $5 +GST per month
- Add another VoIP line for $13.50 +GST per month
- Upgrade Internet speed (price on request and dependent on plan)
Plans
All lines include access to our hosted PBX and 2000 free local calling minutes per line.
Standard VoIP Plans
VoIP Prices
| Plan | Price Per Month |
|---|---|
| Naked/Unfeatured VoIP Phone Line | $7.00 |
| Single VoIP Phone Line | $13.50 |
| 3 VoIP Lines | $30.00 |
| 10 VoIP Lines | $90.00 |
| 25 VoIP Lines | $225.00 |
VoIP Calling Rates
| Plan | Price Per Minute |
|---|---|
| NZ Local | $0.03 |
| NZ National | $0.05 |
| NZ Mobile | $0.22 |
| Australia | $0.08 |
| United States | $0.08 |
| United Kingdom | $0.08 |
| China | $0.08 |
Add On Plans
| Plan | Features | Price Per Month |
|---|---|---|
| Local Add-On Plan | $0.02 per minute for local calls | $5.00 +GST |
| Local 500 minutes Add-On Plan | 500 minutes of local calls covered | $10.00 +GST |
| National Add-On Plan | $0.03 per minute for national calls | $5.00 +GST |
| National 500 minutes Add-On Plan | 500 minutes of national calls covered | $15.00 +GST |
| Mobile Add-On Plan | $0.15 per minute for mobile calls | $5.00 +GST |
| Mobile 100 minutes Add-On Plan | 100 minutes of mobile calls covered | $10.00 +GST |
| International Add-On Plan |
Save on calling to one country of your choice:
|
$5.00 +GST |
| 0800/0508 National Add-On Plan | $0.06 per minute of NZ landline incoming calls | $5.00 +GST |
| 0800/0508 Mobile Add-On Plan | $0.24 per minute of NZ mobile incoming calls | $5.00 +GST |
International Standard VoIP Prices
Toll Free VoIP Plans
We advise you to hold off on printing business cards and any promotional materials until the provisioning team has notified you that the number is ready to use.
Toll Free Setup Cost
| Setup Type | One Off Cost |
|---|---|
| Port an existing 0800/0508 Number | $25.00 +GST |
| Reserve a new 0800/0508 Number | $55.00 +GST |
Toll Free Prices
| Features | Option 1 | Option 2 |
|---|---|---|
| 0800/0508 Number | $12.50 per month | $20.00 per month |
| NZ Landline to 0800/0508 | $0.08 per minute | $0.06 per minute |
| NZ Mobile to 0800/0508 (with reverse feature and $5 add on) | $0.15 per minute | $0.15 per minute |
| NZ Mobile to 0800/0508 (without reverse answer and no add on) | $0.29 per minute | $0.24 per minute |
| NZ Payphone to 0800/0508 | $0.29 per minute | $0.29 per minute |
| Setup | Free | Free |
Add On Plans
| Plan | Features | Price Per Month |
|---|---|---|
| Local Add-On Plan | $0.02 per minute for local calls | $5.00 +GST |
| Local 500 minutes Add-On Plan | 500 minutes of local calls covered | $10.00 +GST |
| National Add-On Plan | $0.03 per minute for national calls | $5.00 +GST |
| National 500 minutes Add-On Plan | 500 minutes of national calls covered | $15.00 +GST |
| Mobile Add-On Plan | $0.15 per minute for mobile calls | $5.00 +GST |
| Mobile 100 minutes Add-On Plan | 100 minutes of mobile calls covered | $10.00 +GST |
| International Add-On Plan |
Save on calling to one country of your choice:
|
$5.00 +GST |
| 0800/0508 National Add-On Plan | $0.06 per minute of NZ landline incoming calls | $5.00 +GST |
| 0800/0508 Mobile Add-On Plan | $0.24 per minute of NZ mobile incoming calls | $5.00 +GST |
International VOIP
We can setup international numbers for Australian, UK and USA numbers. We provide International toll free and Regional numbers in Australia. We also provide International toll free numbers USA, Canada, and the UK. The numbers are setup as VOIP numbers, they have all the features as our standard NZ based VOIP lines.
International VoIP Numbers
Australian Toll Free 1800 & 1300 Numbers
We provide Australian toll free and regional numbers.
The monthly cost is only $20.00 + GST per phone line
The outbound pricing is identical as if it was a NZ number. Click here to see our VoIP calling rates. The toll free inbound pricing is 20c per min
The numbers are setup as VOIP numbers, they have all the features as our standard NZ based VOIP lines. The setup fee $50+GST
Kiwi Internet USA & Canada VOIP Phone Numbers
We provide USA toll free and local phone numbers in most states of the USA. The cost is only $20.00 + GST per phone line. The outbound pricing is identical as if it was a NZ number. Click here to see our VoIP calling rates. The toll free inbound pricing is 15c per min. The numbers are setup as VOIP numbers, they have all the features as our standard NZ based VOIP lines. There is a $20 + GST setup fee. All prices are in New Zealand Dollars, exclude GST and are subject to change.
Kiwi Internet UK VOIP Phone Lines
UK phone lines are available for only $20. The numbers are setup as VOIP numbers, they have all the features as our standard NZ based VOIP lines. UK Toll Free – Toll free UK lines are also available for only $20.00 + gst. The outbound pricing is identical as if it was a NZ number. The toll free inbound pricing is 15c per min. There is a $50 + GST setup fee
SIP Trunk Plans
You will need a PBX or VoIP Gateway – or your existing PBX/gateway that is SIP capable in order to use SIP Trunks.
SIP Trunk Prices
| Features | SIP Trunk | SIP Trunk 2000 local minutes |
|---|---|---|
| Monthly Charge | $11.50 | $20.00 |
| Phone Line | NZ local DDI | NZ local DDI |
| Calls to other Kiwi Internet Customers | Free | Free |
| NZ Local | $0.03 per minute | 2000 free minutes, then $0.03 per minute |
| NZ National | $0.05 per minute | $0.05 per minute |
| Mobile | $0.22 per minute | $0.22 per minute |
| UK, USA, China, Australia | $0.08 per minute | $0.08 per minute |
| Other International | All calls at standard VoIP call rates | All calls at standard VoIP call rates |
| Number of SIP Channels | 5 shared channels (extra 5 channels can be added for $10.00 per month) | 5 shared channels (extra 5 channels can be added for $10.00 per month) |
| Additional DDI's with no call features | $2.50 per month each or block of 10 naked DDI for $25.00 | $2.50 per month each or block of 10 naked DDI for $25.00 |
Fax Plans
If you do not have a fax machine live on the line it will simply email you the fax message.
Fax Line Prices
| Plan | Price per Month |
|---|---|
| VoIP Fax Line | $11.50 +GST |
VoIP Portal
Our VoIP Cloud PBX platform allows you to customise the call experience of your phones.
The VoIP Portal is online and can be updated where ever you are.
Support
We offer free support to all our customers to ensure your VoIP line is up and operational. We provide different styles of support so you can select the method that suits you.
Common issues are in our comprehensive guides, if you need an extra hand call or email in and we can troubleshoot the issues together.
Contacting 111 in a Power Cut
Kiwi Internet’s landline service requires power to function, which means it won’t work during a power cut, affecting both your broadband and ability to call 111. If someone in your household may need urgent access to 111 and has no alternative, we can offer a solution free of charge.
Contacting 111 in a Power Cut
Kiwi Internets landline service runs over broadband and relies on power in your home to operate. This means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It’s a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.Â
If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge.
For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit https://kiwiinternet.co.nz/vulnerable-customers/ or call us on 0800 894 198 (between 8am-6pm, Monday to Friday).Â
BRIA Softphone
Bria is a softphone application that enables you to manage your communications easily and efficiently – all from your desktop computer and smartphone. Allowing you to replace or complement your desk phone setup.
All prices are in New Zealand Dollars, exclude GST and are subject to change.
TERMS AND CONDITIONS: No term contracts, 30-day notice period applies Set up costs may apply depending on type of internet available Hardware not included
MOBILE TERMS AND CONDITIONS: clauses covering mobile plans