Toll Free
Get in Touch
Get in Touch
Give us a call on 0800 894 198 or fill out the contact form below:
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Toll Free VoIP Plans
We advise you to hold off on printing business cards and any promotional materials until the provisioning team has notified you that the number is ready to use.
Toll Free Setup Cost
| Setup Type | One Off Cost |
|---|---|
| Port an existing 0800/0508 Number | $25.00 +GST |
| Reserve a new 0800/0508 Number | $55.00 +GST |
Toll Free Pricing
| Features | Option 1 | Option 2 |
|---|---|---|
| 0800/0508 Number | $12.50 per month | $20.00 per month |
| NZ Landline to 0800/0508 | $0.08 per minute | $0.06 per minute |
| NZ Mobile to 0800/0508 (with reverse feature and $5 add on) | $0.15 per minute | $0.15 per minute |
| NZ Mobile to 0800/0508 (without reverse answer and no add on) | $0.29 per minute | $0.24 per minute |
| NZ Payphone to 0800/0508 | $0.29 per minute | $0.29 per minute |
| Setup | Free | Free |
Support
We offer free support to all our customers to ensure your VoIP line is up and operational. We provide different styles of support so you can select the method that suits you.
Common issues are in our comprehensive guides, if you need an extra hand call or email in and we can troubleshoot the issues together.
Contacting 111 in a Power Cut
Kiwi Internet’s landline service requires power to function, which means it won’t work during a power cut, affecting both your broadband and ability to call 111. If someone in your household may need urgent access to 111 and has no alternative, we can offer a solution free of charge.
Contacting 111 in a Power Cut
Kiwi Internets landline service runs over broadband and relies on power in your home to operate. This means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It’s a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.Â
If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge.
For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit https://kiwiinternet.co.nz/vulnerable-customers/ or call us on 0800 894 198 (between 8am-6pm, Monday to Friday).Â
All prices are in New Zealand Dollars, exclude GST and are subject to change.
TERMS AND CONDITIONS: No term contracts, 30-day notice period applies Set up costs may apply depending on type of internet available Hardware not included
MOBILE TERMS AND CONDITIONS: clauses covering mobile plans