Roaming with Kiwi Internet Mobile

We hope you have a great trip, read on to learn what you need to know about using your mobile overseas

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How to get roaming on your mobile

Roaming is disabled by default on Kiwi Internet mobile plans.

If this is the first time travelling with your Kiwi Internet mobile service you’ll need to log a support ticket and ask the team to enable roaming on your number. We recommend you do this before you travel.

You will also need to set up your device APN to access roaming data.

What happens when I arrive at my destination?

If you’re in a destination that provides roaming, you will receive a welcome text from our mobile carrier 2degrees when you turn on your phone in that destination.

The Welcome text will confirm what services are available in your destination and if it is a $8 destination or not.

How much does Roaming cost?

There are different roaming services and rates depending on where you’re travelling to:

  • $8 per day for over 100 Destinations
  • No Data Destinations
  • No Service Destinations

All roaming charges are in addition to your plan charges.  See below for a full list of charges by destination.  

When Do Roaming Charges Apply?

For $8 Destinations you will be charged the $8 daily rate as soon as you do any of the following:

  • make a call (including to Voicemail)
  • receive a call (or don’t answer an incoming call that diverts to your Voicemail)
  • send a text; or
  • use mobile data (This includes any apps that may refresh or update automatically, even when you aren’t using them.)

Only your plan’s NZ minutes, texts and data allocations are included in Daily Roaming. This allows you to call or text any standard mobile or landline in NZ, Aussie, and the destination you’re in (as applicable). Add-ons and extra plan inclusions are not included in Daily Roaming and will incur additional charges when you use them in your overseas destination.

In certain destinations, answering a call will not trigger the Daily Roaming rate. Instead, you’ll be charged $1.15 per minute. These destinations include:

  • Cook Islands
  • Western Samoa
  • Tonga
  • Vanuatu
  • Papua New Guinea
  • Nauru
  • Fiji

When you land back in New Zealand, we’ll automatically detect that you’re home, and your regular plan use will resume. You don’t need to do anything else.

For No Data destinations you will be charged on a pay as you go basis for calls at the applicable rate.

Roaming Charges

Prices include GST.

Call and texts to Premium and Satellite numbers are not included

DestinationDaily RoamingDaily FeeReceive CallsMake CallsSend SMSData
AfghanistanNoN/A$1.15$3.35$0.91N/A
AlbaniaNoN/A$1.15$3.35$0.91N/A
AlgeriaNoN/A$1.15$3.35$0.91N/A
AngolaNoN/A$1.15$3.35$0.91N/A
Anguilla1Yes$8Plan RatePlan RatePlan RatePlan Data
Antigua & Barbuda1Yes$8Plan RatePlan RatePlan RatePlan Data
ArgentinaYes$8Plan RatePlan RatePlan RatePlan Data
ArmeniaNoN/A$1.15$3.35$0.91N/A
ArubaYes$8Plan RatePlan RatePlan RatePlan Data
AustraliaYes$8Plan RatePlan RatePlan RatePlan Data
AustriaYes$8Plan RatePlan RatePlan RatePlan Data
AzerbaijanNoN/A$1.15$3.35$0.91N/A
BahamasNoN/A$1.15$3.35$0.91N/A
BangladeshNoN/A$1.15$3.35$0.91N/A
Barbados1Yes$8Plan RatePlan RatePlan RatePlan Data
BelarusNoN/A$1.15$3.35$0.91N/A
BelgiumYes$8Plan RatePlan RatePlan RatePlan Data
BelizeNoN/A$1.15$3.35$0.91N/A
BeninNoN/A$1.15$3.35$0.91N/A
BermudaYes$8Plan RatePlan RatePlan RatePlan Data
BhutanNoN/A$1.15$3.35$0.91N/A
BoliviaNoN/A$1.15$3.35$0.91N/A
Bosnia & HerzegovinaNoN/A$1.15$3.35$0.91N/A
BotswanaNoN/A$1.15$3.35$0.91N/A
BrazilYes$8Plan RatePlan RatePlan RatePlan Data
British Virgin Islands1Yes$8Plan RatePlan RatePlan RatePlan Data
BruneiNoN/A$1.15$3.35$0.91N/A
BulgariaYes$8Plan RatePlan RatePlan RatePlan Data
BurundiNoN/A$1.15$3.35$0.91N/A
CambodiaNoN/A$1.15$3.35$0.91N/A
CameroonNoN/A$1.15$3.35$0.91N/A
CanadaYes$8Plan RatePlan RatePlan RatePlan Data
Cape VerdeNoN/A$1.15$3.35$0.91N/A
Cayman Islands1Yes$8Plan RatePlan RatePlan RatePlan Data
ChileYes$8Plan RatePlan RatePlan RatePlan Data
ChinaYes$8Plan RatePlan RatePlan RatePlan Data
ColombiaYes$8Plan RatePlan RatePlan RatePlan Data
CongoNoN/A$1.15$3.35$0.91N/A
Cook Islands ^Yes$8$1.15/minPlan RatePlan RatePlan Data
Costa RicaYes$8Plan RatePlan RatePlan RatePlan Data
Cote D’Ivoire (Ivory Coast)Yes$8Plan RatePlan RatePlan RatePlan Data
CroatiaYes$8Plan RatePlan RatePlan RatePlan Data
CubaNoN/A$1.15$3.35$0.91N/A
Cyprus1Yes$8Plan RatePlan RatePlan RatePlan Data
Czech RepublicYes$8Plan RatePlan RatePlan RatePlan Data
Democratic Republic of the CongoNoN/A$1.15$3.35$0.91N/A
DenmarkYes$8Plan RatePlan RatePlan RatePlan Data
DestinationDaily RoamingDaily Roaming CostReceive CallsMake CallsSend SMSData
DjiboutiNoN/A$1.15$3.35$0.91N/A
Dominica1Yes$8Plan RatePlan RatePlan RatePlan Data
Dominican RepublicYes$8Plan RatePlan RatePlan RatePlan Data
EcuadorYes$8Plan RatePlan RatePlan RatePlan Data
EgyptNoN/A$1.15$3.35$0.91N/A
El SalvadorYes$8Plan RatePlan RatePlan RatePlan Data
Equatorial GuineaNoN/A$1.15$3.35$0.91N/A
EstoniaYes$8Plan RatePlan RatePlan RatePlan Data
Faroe IslandsNoN/A$1.15$3.35$0.91N/A
Fiji ^Yes$8$1.15/minPlan RatePlan RatePlan Data
FinlandNoN/A$1.15$3.35$0.91N/A
FranceYes$8Plan RatePlan RatePlan RatePlan Data
French GuianaNoN/A$1.15$3.35$0.91N/A
French PolynesiaNoN/A$1.15$3.35$0.91N/A
GabonNoN/A$1.15$3.35$0.91N/A
GambiaNoN/A$1.15$3.35$0.91N/A
GeorgiaNoN/A$1.15$3.35$0.91N/A
GermanyYes$8Plan RatePlan RatePlan RatePlan Data
GhanaYes$8Plan RatePlan RatePlan RatePlan Data
GibraltarNoN/A$1.15$3.35$0.91N/A
GreeceYes$8Plan RatePlan RatePlan RatePlan Data
GreenlandNoN/A$1.15$3.35$0.91N/A
Grenada1Yes$8Plan RatePlan RatePlan RatePlan Data
GuadeloupeNoN/A$1.15$3.35$0.91N/A
Guam (Northern Mariana Islands)NoN/A$1.15$3.35$0.91N/A
GuatemalaYes$8Plan RatePlan RatePlan RatePlan Data
Guernsey2Yes$8Plan RatePlan RatePlan RatePlan Data
Guinea BissauNoN/A$1.15$3.35$0.91N/A
Guinea ConakryNoN/A$1.15$3.35$0.91N/A
Guyana1Yes$8Plan RatePlan RatePlan RatePlan Data
HaitiYes$8Plan RatePlan RatePlan RatePlan Data
HondurasNoN/A$1.15$3.35$0.91N/A
Hong KongYes$8Plan RatePlan RatePlan RatePlan Data
HungaryYes$8Plan RatePlan RatePlan RatePlan Data
IcelandNoN/A$1.15$3.35$0.91N/A
IndiaYes$8Plan RatePlan RatePlan RatePlan Data
IndonesiaYes$8Plan RatePlan RatePlan RatePlan Data
IraqNoN/A$1.15$3.35$0.91N/A
IrelandYes$8Plan RatePlan RatePlan RatePlan Data
Isle of Man2Yes$8Plan RatePlan RatePlan RatePlan Data
IsraelYes$8Plan RatePlan RatePlan RatePlan Data
ItalyYes$8Plan RatePlan RatePlan RatePlan Data
Jamaica1Yes$8Plan RatePlan RatePlan RatePlan Data
JapanYes$8Plan RatePlan RatePlan RatePlan Data
Jersey2Yes$8Plan RatePlan RatePlan RatePlan Data
JordanNoN/A$1.15$3.35$0.91N/A
KazakhstanNoN/A$1.15$3.35$0.91N/A
KenyaYes$8Plan RatePlan RatePlan RatePlan Data
KiribatiNoN/A$1.15$3.35$0.91N/A
KosovoNoN/A$1.15$3.35$0.91N/A
KuwaitNoN/A$1.15$3.35$0.91N/A
KyrgyzstanNoN/A$1.15$3.35$0.91N/A
LaosNoN/A$1.15$3.35$0.91N/A
LatviaYes$8Plan RatePlan RatePlan RatePlan Data
LebanonNoN/A$1.15$3.35$0.91N/A
LesothoNoN/A$1.15$3.35$0.91N/A
LiberiaNoN/A$1.15$3.35$0.91N/A
LiechtensteinYes$8Plan RatePlan RatePlan RatePlan Data
LithuaniaYes$8Plan RatePlan RatePlan RatePlan Data
LuxembourgYes$8Plan RatePlan RatePlan RatePlan Data
MacauYes$8Plan RatePlan RatePlan RatePlan Data
MacedoniaYes$8Plan RatePlan RatePlan RatePlan Data
MalaysiaYes$8Plan RatePlan RatePlan RatePlan Data
MaldivesNoN/A$1.15$3.35$0.91N/A
MaliNoN/A$1.15$3.35$0.91N/A
MaltaYes$8Plan RatePlan RatePlan RatePlan Data
MartiniqueNoN/A$1.15$3.35$0.91N/A
MauritiusNoN/A$1.15$3.35$0.91N/A
MexicoYes$8Plan RatePlan RatePlan RatePlan Data
MoldovaNoN/A$1.15$3.35$0.91N/A
MongoliaYes$8Plan RatePlan RatePlan RatePlan Data
MontenegroYes$8Plan RatePlan RatePlan RatePlan Data
Montserrat1Yes$8Plan RatePlan RatePlan RatePlan Data
Morocco1Yes$8Plan RatePlan RatePlan RatePlan Data
MozambiqueNoN/A$1.15$3.35$0.91N/A
MyanmarNoN/A$1.15$3.35$0.91N/A
NamibiaNoN/A$1.15$3.35$0.91N/A
Nauru ^*Yes$8$1.15/minPlan RatePlan RatePlan Data
NepalYes$8Plan RatePlan RatePlan RatePlan Data
NetherlandsYes$8Plan RatePlan RatePlan RatePlan Data
New CaledoniaNoN/A$1.15$3.35$0.91N/A
NicaraguaNoN/A$1.15$3.35$0.91N/A
NigerNoN/A$1.15$3.35$0.91N/A
NigeriaNoN/A$1.15$3.35$0.91N/A
NorwayYes$8Plan RatePlan RatePlan RatePlan Data
OmanNoN/A$1.15$3.35$0.91N/A
PakistanNoN/A$1.15$3.35$0.91N/A
PalestineNoN/A$1.15$3.35$0.91N/A
PanamaYes$8Plan RatePlan RatePlan RatePlan Data
Papua New Guinea^Yes$8$1.15/minPlan RatePlan RatePlan Data
ParaguayNoN/A$1.15$3.35$0.91N/A
PeruYes$8Plan RatePlan RatePlan RatePlan Data
PhilippinesYes$8Plan RatePlan RatePlan RatePlan Data
PolandYes$8Plan RatePlan RatePlan RatePlan Data
PortugalYes$8Plan RatePlan RatePlan RatePlan Data
Puerto RicoYes$8Plan RatePlan RatePlan RatePlan Data
QatarYes$8Plan RatePlan RatePlan RatePlan Data
RomaniaYes$8Plan RatePlan RatePlan RatePlan Data
RwandaNoN/A$1.15$3.35$0.91N/A
Saint Kitts and Nevis1Yes$8Plan RatePlan RatePlan RatePlan Data
Saint Lucia1Yes$8Plan RatePlan RatePlan RatePlan Data
Saint Vincent and the Grenadines1Yes$8Plan RatePlan RatePlan RatePlan Data
Samoa ^Yes$8$1.15/minPlan RatePlan RatePlan Data
San MarinoYes$8Plan RatePlan RatePlan RatePlan Data
Sao Tome and PrincipeNoN/A$1.15$3.35$0.91N/A
Saudi ArabiaYes$8Plan RatePlan RatePlan RatePlan Data
SerbiaYes$8Plan RatePlan RatePlan RatePlan Data
SeychellesNoN/A$1.15$3.35$0.91N/A
Sierra LeoneNoN/A$1.15$3.35$0.91N/A
SingaporeYes$8Plan RatePlan RatePlan RatePlan Data
SlovakiaYes$8Plan RatePlan RatePlan RatePlan Data
SloveniaYes$8Plan RatePlan RatePlan RatePlan Data
Solomon IslandsNoN/A$1.15$3.35$0.91N/A
South AfricaYes$8Plan RatePlan RatePlan RatePlan Data
South KoreaYes$8Plan RatePlan RatePlan RatePlan Data
South SudanNoN/A$1.15$3.35$0.91N/A
SpainYes$8Plan RatePlan RatePlan RatePlan Data
Sri LankaNoN/A$1.15$3.35$0.91N/A
SudanNoN/A$1.15$3.35$0.91N/A
SurinameNoN/A$1.15$3.35$0.91N/A
SwedenYes$8Plan RatePlan RatePlan RatePlan Data
SwitzerlandYes$8Plan RatePlan RatePlan RatePlan Data
TaiwanYes$8Plan RatePlan RatePlan RatePlan Data
TajikistanNoN/A$1.15$3.35$0.91N/A
TanzaniaNoN/A$1.15$3.35$0.91N/A
ThailandYes$8Plan RatePlan RatePlan RatePlan Data
Timor LesteNoN/A$1.15$3.35$0.91N/A
Tonga ^Yes$8$1.15/minPlan RatePlan RatePlan Data
Trinidad & TobagoNoN/A$1.15$3.35$0.91N/A
TurkeyYes$8Plan RatePlan RatePlan RatePlan Data
Turks & Caicos1Yes$8Plan RatePlan RatePlan RatePlan Data
UgandaNoN/A$1.15$3.35$0.91N/A
United Arab EmiratesYes$8Plan RatePlan RatePlan RatePlan Data
United KingdomYes$8Plan RatePlan RatePlan RatePlan Data
United States3Yes$8Plan RatePlan RatePlan RatePlan Data
UruguayYes$8Plan RatePlan RatePlan RatePlan Data
UzbekistanNoN/A$1.15$3.35$0.91N/A
Vanuatu ^Yes$8$1.15Plan RatePlan RatePlan Data
VaticanYes$8Plan RatePlan RatePlan RatePlan Data
VietnamYes$8Plan RatePlan RatePlan RatePlan Data
YemenNoN/A$1.15$3.35$0.91N/A
ZambiaNoN/A$1.15$3.35$0.91N/A
ZimbabweNoN/A$1.15$3.35$0.91N/A

1 Max speeds limited to 300kbps

2 Covered by UK

^ When roaming in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papua New Guinea it costs $1.15 per minute to receive calls on your device. Calls rounded up to next whole minute. In most cases it’s best for you to call your family and friends.

* Covered by Digicel Fiji

No Service Destinations

Destinations that are not listed above are not eligible for roaming services with Kiwi Internet. You will not be able to use calling, text or mobile data functionality on your phone through your Kiwi Internet plan.

In Flight and Cruise Ship Roaming

For eligible flights and cruise ships the following rates apply. Check with your cruise liner or airline for availability.

Rates include GST and exclude calling and texting premium rate and satellite phone numbers.

Making Calls: $5.05 per minute

Receiving Calls: $1.15 per minutes

Sending Texts: $0.91 per text

Data: Not available